Novalyq · Account & privacy

Delete your account

Learn how to request deletion of your Nyvio account, either inside the app or if you can no longer access it.

Nyvio

Delete your account in Nyvio

Open Nyvio and sign in to your account.
Go to Members → Settings & Data → Account & Data (menu names may be displayed in your selected app language).
Select “Delete account” and confirm the request as instructed in the app.

If you cannot access the app

You can also request account deletion using the Novalyq contact form. Specify Nyvio as the app, provide the email address associated with your Nyvio account, and ask for the account to be deleted. We must verify that you are authorized to request deletion of this account. Never send your password or invitation codes.

Open contact form

Please note: submitting the contact form makes a deletion request; it does not automatically delete the account immediately. Requests are processed after identity verification.

48-hour backup period

A 48-hour backup period is planned for confirmed Nyvio account deletion requests. This is intended, in particular, to allow authorized participants to save existing shared chat histories. Once the request is confirmed, access to the account being deleted is disabled according to the in-app process. Deletion or anonymization then follows the applicable deletion and retention policy; data required by law may be retained for longer.

What happens to shared content?

Deleting a personal account is not the same as deleting a family group. Content already shared with other members, and their messages, are not automatically erased from their histories. Personal information is deleted or anonymized in accordance with applicable privacy and retention requirements.

Cancelling a subscription or leaving a family

Cancelling a subscription does not delete your account. Likewise, leaving a family group is not the same as deleting your account.

Support for other Novalyq apps can be added here later.